Refund Policy

This Refund Policy explains how refunds, returns, and exchanges are handled for Bana Clothing Company orders.

Eligibility

Products may be eligible for return or exchange if they are unused, unworn, unwashed, undamaged, and returned with original packaging, tags, and invoice where applicable.

Non-Returnable Items

Customised, altered, made-to-order, final sale, clearance, or hygiene-sensitive items may not be eligible for return or refund unless damaged or incorrect.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact support with order details, images, and unboxing proof where required.

Refund Processing

Approved refunds are processed to the original payment method or store credit, depending on the case. Processing timelines may vary by payment provider and bank.