Store policy

Privacy Policy

This Privacy Policy explains how Bana Clothing Company collects, uses and protects customer information when you visit our website, place an order, contact support or interact with our store.

Information collected

We may collect your name, phone number, email address, billing address, shipping address, order details, product preferences and communication shared with our support team.

How information is used

To process, fulfil and deliver orders.
To provide customer support and product guidance.
To send order, payment, shipping and service updates.
To improve website experience, product curation and store operations.

Payment information

Payments are processed through authorised payment providers. Bana does not store complete card numbers or payment authentication details on its systems.

Marketing communication

Where available and consented to, we may send updates about products, collections or services. You may opt out according to the method provided in the communication.

Cookies and analytics

The website may use cookies and similar technologies for essential site operation, performance, analytics, customer experience and marketing where applicable.

Third-party services

Necessary information may be shared with logistics partners, payment processors, Shopify, technology providers and service partners only for store operations and order fulfilment.

Data retention and security

Information is retained as needed for orders, legal, accounting and operational purposes. We use reasonable safeguards to protect customer information.