Help / FAQs

Your order is confirmed after successful payment and availability verification. Order updates are shared through the contact details used at checkout where available.

Please contact Client Care as soon as possible with your order number. Changes depend on whether the order has already been packed, customised, cut, altered or dispatched.

Once the order is shipped, tracking details may be shared by email, SMS or order updates where available. You can also contact Client Care with your order number.

All currently available payment options are shown securely at checkout. Bana does not store complete card or payment authentication details.

Product prices include applicable taxes wherever this is configured for the Bana store. Any shipping charge, if applicable, is shown during checkout.

Shipping within India is free on orders of ₹ 5,000 or above. Orders below ₹ 5,000 may carry the applicable domestic shipping charge shown at checkout.

Estimated delivery is usually 8-14 days from dispatch, depending on destination, courier partner and address serviceability. Remote locations may take longer.

International shipping availability, eligible destinations and applicable rates are shown at checkout based on the delivery country.

International shipping is free on orders of ₹ 35,000 or above. Orders below ₹ 35,000 may carry the applicable international shipping charge shown at checkout.

International customers may be responsible for customs duties, import taxes, VAT or destination-country charges, as determined by the destination country.

Bana follows the return, exchange and refund conditions stated in the Returns & Exchange Policy. Eligibility depends on the product type, condition and issue reported.

Contact Client Care promptly with your order details, product images and unboxing proof where requested. Approved cases are handled according to Bana policy.

Slight colour variation may occur because of photography, lighting, screen settings and handwoven or handcrafted processes.

Care depends on the fabric, weave and embellishment. Delicate sarees, zari, embroidery and premium fabrics should be handled gently and dry-cleaned where recommended.

Fabric products are sold by meter where mentioned. Once fabric is cut according to the selected meter quantity, it may not be eligible for return or exchange unless there is a verified issue from our side.

Cancellation may be requested before the order is packed, customised, cut, altered or dispatched. Once processing has started, cancellation may not be possible.

For order support, product queries or policy assistance, visit the Contact Us page or write to banaclothingpvtltd@gmail.com. You may also call +91 82994 05599 during available support hours.