Returns & Exchange Policy

This policy explains how Bana handles return, exchange and refund requests for sarees, suit materials, fabrics and other ethnic wear products.

Return and exchange eligibility

Bana products may be considered for return or exchange only when the request matches the approved conditions for the order. Products must be unused, unworn, unwashed, undamaged and kept with original packaging, tags and invoice where applicable.

Time allowed for raising a request

Please contact Client Care promptly after delivery if there is any issue with your order. Requests are reviewed based on order details, product condition and Bana's approved policy.

Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect product, share the order number, clear images and unboxing proof where requested. Approved cases will be handled by Client Care according to the issue and product type.

Non-returnable products

• Products that are used, worn, washed, damaged after delivery or missing original packaging, tags or invoice.
• Customised, altered, made-to-order or specially sourced products.
• Sarees for which fall, pico or other finishing services have been added.
• Fabrics or products cut according to customer-selected metres.
• Final sale, clearance or hygiene-sensitive items unless damaged or incorrect due to an error from our side.

Refund processing

Approved refunds, where applicable, are processed to the original payment method or as store credit depending on the case. Payment-provider and bank timelines may vary.

Return shipping charges

Shipping, convenience or payment-related charges may be non-refundable unless the issue is due to an error from our side. Return shipping responsibility is confirmed by Client Care after reviewing the request.

International returns

International return eligibility, return shipping, customs duties, import taxes and destination-country charges are handled case by case according to Bana's approved process and destination regulations.

How to request support

Contact Client Care with your order number, registered contact details and clear issue description. Email banaclothingpvtltd@gmail.com or call +91 82994 05599 during available support hours.